Frequently Asked Questions

About Snerkle

What is Snerkle?

Snerkle is an Australian online store offering a curated selection of practical products for everyday living, including coffee and espresso equipment, furniture, garden and outdoor products, sheds, storage solutions, pet spaces, and more.

Where does Snerkle ship?

We currently ship to customers across Australia.

How much does shipping cost?

Standard shipping is always free on eligible orders.

How long does delivery take?

Our standard estimated delivery time is 3–5 business days.

Delivery times can vary depending on your location, courier schedules, public holidays, weather, and other circumstances outside our control.

Orders & Delivery

How can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the tracking information to become active after the courier receives and scans your parcel.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at rudranaik69c1@gmail.com.

We'll do our best to help before your order has been processed or dispatched. Once an order has shipped, changes or cancellations may no longer be possible.

What should I do if my order arrives damaged?

Please contact us as soon as possible if your product arrives damaged.

Send us your order number along with clear photographs of the product and packaging. We'll review the situation and help arrange the appropriate solution.

What if I receive the wrong product?

Contact us with your order number and details of the product you received. Photographs may also be requested to help us investigate the issue and arrange the appropriate resolution.

Returns & Refunds

Can I return my order if I change my mind?

Yes. Eligible purchases can be returned within 30 days of delivery, provided the product meets our return conditions.

Products should generally be unused, in their original condition, and returned with their applicable accessories and components.

Is return shipping free?

Yes. Snerkle provides free return shipping for eligible returns.

We'll provide return instructions after your return request has been approved.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Are there any final-sale items?

No. Snerkle does not have final-sale items.

However, returned products must still meet the applicable return conditions. Statutory consumer rights for faulty, defective, or otherwise non-compliant products are not affected.

When will I receive my refund?

Once your returned product has been received and, where necessary, inspected and approved, we'll process your refund to the original payment method.

The time for the funds to appear in your account can vary depending on your bank or payment provider.

Products

Do your products come with instructions?

Where applicable, products may include manufacturer instructions, manuals, assembly guides, or other documentation.

For products that require assembly or installation, we recommend carefully reviewing the supplied instructions before use.

What about larger products such as sheds or furniture?

Some Snerkle products are larger or heavier than standard parcels, including certain sheds, furniture, pet houses, and outdoor products.

Delivery and handling arrangements may vary for these items. Please carefully review the product dimensions and requirements before ordering.

Can I ask a question about a product before purchasing?

Absolutely. If you need additional information about a product, contact our customer service team and we'll be happy to assist where possible.

Customer Support

How can I contact Snerkle?

You can reach us using the following details:

Email: rudranaik69c1@gmail.com
Phone: +61 422 087 577

Address:
Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Where can I find your policies?

You can find additional information in our:

  • Return & Refund Policy

  • Shipping Policy

  • Privacy Policy

  • Terms of Service

  • Legal Notice

If you have a question that isn't answered here, don't hesitate to contact the Snerkle team.