Frequently Asked Questions

Last updated: September 5, 2026

About Snerkle

What does Snerkle sell?

Snerkle specializes in comfortable, versatile furniture for modern living spaces, including modular sofas, sectional lounges, sofa beds, ottomans, and related home furniture.

Where does Snerkle ship?

We currently ship to addresses within Australia.

Is shipping free?

Yes. Standard shipping is always free for eligible orders within Australia.

Orders & Delivery

How long does delivery take?

Our standard estimated delivery time is 3–5 business days.

Please note that delivery times are estimates and may vary depending on your location, carrier availability, public holidays, weather, and other circumstances outside our reasonable control.

Will I receive tracking information?

Where tracking is available for your order, tracking information may be provided after your order has been dispatched.

Tracking updates may take some time to appear after the carrier receives the shipment.

Can I change my delivery address after ordering?

If you need to change your delivery address, contact us as soon as possible.

We will make reasonable efforts to update your address before the order is dispatched, but we cannot guarantee that changes will be possible once your order has entered the shipping process.

What should I check before ordering large furniture?

Because many of our products are larger furniture pieces, we recommend checking your:

Doorway width.
Hallway dimensions.
Stairway access.
Elevator dimensions.
Building access requirements.
Available room space.

This helps ensure that your new furniture can be delivered and positioned successfully.

Products

Are the colors shown on the website accurate?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on your screen, device settings, lighting, and photography conditions.

Do Snerkle sofas require assembly?

Some products may require assembly.

Where assembly is required, appropriate instructions and components are provided with the product. We recommend carefully following the supplied assembly instructions.

What does "modular" mean?

Modular furniture is designed using separate pieces that can be arranged or configured together.

This gives you greater flexibility to create a seating arrangement that works with your room and lifestyle.

Returns & Refunds

Can I return my order if I change my mind?

Yes. Eligible purchases can generally be returned within 30 calendar days from the date of delivery, provided the product meets the conditions of our Return & Refund Policy.

Is return shipping free?

Yes. Snerkle provides free return shipping for eligible returns.

Please contact us before returning an item so we can provide the appropriate return instructions.

Do you charge a restocking fee?

No. We do not charge restocking fees on eligible returns.

Do you have final-sale items?

No. Snerkle does not designate products as final sale items under our return policy.

However, returned products must still meet the applicable return conditions.

What if my furniture arrives damaged?

Please contact us as soon as reasonably possible if your order arrives damaged.

We may ask you to provide your order number, photographs of the damage, photographs of the packaging, and other information needed to assess the issue.

We will work with you to determine an appropriate solution in accordance with our Return & Refund Policy and applicable Australian consumer law.

What if I receive the wrong product?

We will investigate and, where appropriate, arrange a replacement, missing component, refund, or another suitable solution.

Payments & Orders

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment processing may be handled by third-party payment providers, which may have their own terms and privacy policies.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before dispatch. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.

What happens if a product becomes unavailable after I order?

If a product becomes unavailable after you place an order, we will contact you regarding the situation.

Depending on the circumstances, we may offer an appropriate alternative or arrange a refund for the unavailable product.

Customer Support

How can I contact Snerkle?

You can reach us through the following:

Email: rebecca.spencer389q@gmail.com
Phone: +61 422 087 577

Address:
Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Where can I find your policies?

You can review our store policies for more information about:

Shipping and delivery.
Returns and refunds.
Privacy.
Terms of Service.
Legal information.

If you have a question that isn't answered here, please contact our team and we'll be happy to assist.