Privacy policy

Last updated: August 31, 2026

At Snerkle, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our online store.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit snerkle.shop, place an order, contact us, or otherwise interact with our services.

1. Who We Are

Snerkle operates the online store available at snerkle.shop.

For the purposes of this Privacy Policy, references to "Snerkle", "we", "us", and "our" mean Snerkle.

Business address:
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

Email: rudranaik69c1@gmail.com
Phone: +61 422 087 577

2. Information We Collect

When you use our website or purchase from us, we may collect different types of information depending on how you interact with Snerkle.

Personal Information You Provide

This may include:

Full name.
Billing and shipping address.
Email address.
Phone number.
Order details.
Products purchased.
Payment-related information.
Information provided when contacting customer support.
Information you provide when requesting a return, refund, exchange, or other assistance.
Any other information you voluntarily provide to us.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address.
Browser type and version.
Device type.
Operating system.
General geographic information.
Pages visited.
Products viewed.
Referring website or source.
Time spent on pages.
Website interactions.
Other technical information relating to your device and browsing activity.

This information helps us operate, secure, maintain, and improve our website.

3. How We Collect Information

We may collect information:

Directly from you when you place an order.
When you create or use an account, where available.
When you contact us.
When you subscribe to marketing communications.
When you submit a return, refund, or support request.
Automatically through cookies and similar technologies.
Through Shopify and other service providers that help us operate our store.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil orders.
Process payments.
Arrange delivery.
Send order confirmations and updates.
Provide customer support.
Process returns, refunds, and exchanges.
Communicate with you about your purchases.
Respond to enquiries.
Maintain and improve our website.
Personalise your shopping experience.
Detect and prevent fraud, abuse, and unauthorised activity.
Maintain website and payment security.
Analyse website performance and customer interactions.
Send marketing communications where permitted.
Comply with applicable laws and legal obligations.
Protect our rights, property, and customers.

We only seek to use information in ways that are reasonably connected to these purposes.

5. Payments

When you make a purchase from Snerkle, your payment information may be processed by third-party payment providers.

Depending on the payment method you choose, your payment may be processed by Shopify Payments or another payment service provider available at checkout.

We generally do not receive or store your complete payment card number.

Payment providers may collect and process information according to their own privacy policies and terms.

6. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell products and process customer orders.

Shopify may collect and process information necessary to provide services such as checkout, payment processing, security, analytics, and order management.

Your information may therefore be processed by Shopify in accordance with Shopify's applicable privacy practices.

7. Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These parties may include:

Shopify and ecommerce service providers.
Payment processors.
Shipping and delivery providers.
Technology and website service providers.
Customer support providers.
Fraud prevention and security providers.
Analytics providers.
Marketing and advertising providers, where applicable.
Professional advisers.
Government authorities or law enforcement where legally required.

We do not sell your personal information as a standalone product.

Third parties receiving information from us are expected to handle it in accordance with applicable legal and contractual requirements.

8. Shipping and Delivery

To fulfil your order, we may provide relevant information to shipping and delivery providers.

This information may include:

Your name.
Delivery address.
Phone number.
Email address where necessary.
Order information.

This allows delivery providers to transport your order and communicate delivery-related information.

9. Cookies and Similar Technologies

Snerkle may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may help us:

Keep the website functioning correctly.
Remember your preferences.
Maintain shopping cart functionality.
Understand how visitors use our website.
Measure website performance.
Improve our products and services.
Provide relevant advertising where applicable.
Detect fraudulent or suspicious activity.

Some cookies may be placed by third-party service providers that operate features on our website.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

10. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional communications about products, offers, or updates that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

If you unsubscribe from marketing communications, you may still receive important transactional messages relating to your orders, payments, deliveries, returns, or customer service requests.

11. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.

These technologies may collect information such as:

Pages viewed.
Products viewed.
General browsing activity.
Device information.
Approximate location.
Advertising interactions.

Third-party advertising and analytics providers may process information according to their own privacy policies.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

The purpose for which it was collected.
Whether you have an ongoing relationship with us.
Legal and accounting requirements.
Tax obligations.
Fraud prevention and security requirements.
The resolution of disputes.
The enforcement or defence of legal claims.

When information is no longer reasonably required, we may securely delete, destroy, or anonymise it, subject to applicable legal requirements.

13. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include appropriate technical and organisational safeguards.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping account credentials and passwords confidential.

14. International Disclosure

Some of the service providers we use may operate outside Australia.

As a result, personal information may be processed or stored in countries outside Australia, depending on the services being provided.

Where required by applicable law, we take reasonable steps to ensure that appropriate protections are in place when personal information is disclosed overseas.

15. Australian Privacy Rights

Snerkle aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including rights to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Make enquiries or complaints about how your personal information is handled.

We will consider and respond to privacy requests in accordance with applicable legal requirements.

16. Accessing or Correcting Your Information

If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you can contact us and request that it be corrected.

To request access to or correction of your personal information, contact:

Email: rudranaik69c1@gmail.com

Please provide enough information for us to identify your request and locate the relevant information.

We may need to verify your identity before providing access to or changing personal information.

17. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can assess the situation and take appropriate steps.

18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Fraud and Security

We may collect and use information to identify, investigate, prevent, and address:

Fraudulent transactions.
Suspicious activity.
Unauthorised access.
Abuse of our website.
Security incidents.
Other activities that may harm Snerkle, our customers, or our service providers.

We may disclose relevant information where necessary to protect our business, customers, payment systems, or legal rights.

20. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

Comply with a legal obligation.
Respond to a lawful request from a government authority or law enforcement agency.
Protect our legal rights.
Enforce our terms and policies.
Investigate fraud or security issues.
Protect the safety or security of our customers or others.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal obligations.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

22. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or wish to raise a privacy concern, please contact us:

Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia