Privacy policy

Last updated: September 5, 2026

At Snerkle, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal information.

1. About Snerkle

Snerkle operates the online store snerkle.shop, offering furniture and home products, including modular sofas, lounge furniture, sofa beds, and related products.

Business name: Snerkle
Website: snerkle.shop
Address: 13 Mcgregor Court, Sunshine West, Victoria 3020, Australia
Phone: +61 422 087 577
Email: rebecca.spencer389q@gmail.com

For the purposes of this Privacy Policy, "Snerkle", "we", "us", and "our" refer to Snerkle.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.

Information you provide

Depending on how you interact with our store, we may collect information such as:

  • Full name.

  • Billing and shipping address.

  • Email address.

  • Telephone or mobile number.

  • Order details.

  • Products purchased or considered.

  • Payment-related information.

  • Information you provide when contacting customer support.

  • Information you provide when requesting a return, refund, replacement, or exchange.

  • Any other information you voluntarily provide to us.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Pages visited.

  • Website interactions.

  • Referring website or source.

  • Approximate geographic information.

  • Date and time of visits.

  • Cookies and similar technologies.

  • Information about how you interact with our website.

This information may be used to improve website functionality, security, performance, and the shopping experience.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders.

  • Arrange delivery of purchased products.

  • Process payments.

  • Send order confirmations and shipping updates.

  • Provide customer support.

  • Respond to questions and requests.

  • Process returns, refunds, replacements, and exchanges.

  • Communicate with you regarding your order.

  • Prevent fraud and unauthorized transactions.

  • Maintain and improve our website.

  • Improve our products and services.

  • Analyze website usage and performance.

  • Maintain the security of our website and systems.

  • Comply with applicable laws and legal obligations.

  • Send marketing communications where permitted by law and where appropriate consent has been obtained.

  • Protect our rights, property, customers, and business.

4. Payment Information

When you make a purchase through our website, your payment may be processed by third-party payment providers.

We generally do not directly store complete payment card information on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

You should review the privacy policy of the payment provider used during checkout for more information about how your payment information is handled.

5. Order and Delivery Information

To fulfill your order, we may need to provide relevant information to third-party service providers, such as delivery and logistics providers.

This may include information such as:

  • Your name.

  • Delivery address.

  • Phone number.

  • Order details.

  • Delivery instructions.

This information is shared only as reasonably necessary to fulfill and deliver your order or provide the requested service.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, web beacons, and similar technologies.

Cookies are small files placed on your device that can help websites remember information about your visit.

We may use these technologies to:

  • Keep products in your shopping cart.

  • Remember certain preferences.

  • Understand how visitors use our website.

  • Improve website functionality.

  • Measure website performance.

  • Provide relevant advertising and marketing.

  • Detect fraudulent or suspicious activity.

  • Improve the overall shopping experience.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Analytics

We may use analytics services to understand how visitors interact with our website.

These services may collect information such as pages visited, approximate location, device information, browser information, and website interactions.

Analytics information helps us understand website performance and improve the shopping experience.

8. Advertising and Marketing

We may use third-party advertising and marketing services to promote Snerkle and our products.

These services may use cookies, pixels, or similar technologies to measure advertising performance, understand visitor activity, and provide more relevant advertisements.

Where required by applicable law, we will obtain appropriate consent before using personal information for certain marketing purposes.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication.

9. How We Share Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • E-commerce and website service providers.

  • Payment processors.

  • Shipping and delivery providers.

  • Warehousing and fulfillment providers.

  • Customer support providers.

  • Analytics providers.

  • Advertising and marketing providers.

  • Information technology and security providers.

  • Professional advisers.

  • Government authorities or law enforcement where legally required.

We do not sell your personal information as a standalone product.

We only share information where reasonably necessary for legitimate business purposes, to provide requested services, to comply with legal obligations, or where otherwise permitted by applicable law.

10. Third-Party Services

Our website may contain integrations, services, or links to websites operated by third parties.

These third parties may have their own privacy policies and terms.

Snerkle is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

11. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, interference, modification, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services.

  • Maintain business and transaction records.

  • Resolve disputes.

  • Process returns and refunds.

  • Prevent fraud.

  • Comply with legal, tax, accounting, and regulatory obligations.

  • Enforce our agreements.

  • Protect our legitimate business interests.

When information is no longer required, we may securely delete, destroy, or anonymize it where reasonably appropriate.

13. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Ask questions about how your personal information is handled.

  • Make a privacy complaint.

Some requests may be subject to legal or other limitations.

14. Australian Privacy Law

Snerkle operates in Australia and aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent applicable to our business.

Nothing in this Privacy Policy is intended to exclude or limit any rights you may have under applicable privacy or consumer protection laws.

15. Overseas Disclosure

Some of our service providers or technology providers may operate outside Australia.

As a result, personal information may be stored or processed outside Australia depending on the services we use.

Where required by applicable law, we will take reasonable steps to ensure that overseas disclosures and handling of personal information are carried out appropriately.

16. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where necessary.

17. Privacy Complaints

If you believe we have mishandled your personal information or have a concern about our privacy practices, please contact us first.

We will review your complaint and make reasonable efforts to respond and resolve the issue.

You can contact us using:

Email: rebecca.spencer389q@gmail.com
Phone: +61 422 087 577
Address: 13 Mcgregor Court, Sunshine West, Victoria 3020, Australia

If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

19. Contact Us

If you have any questions about this Privacy Policy or how Snerkle handles your personal information, please contact us:

Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

Phone: +61 422 087 577
Email: rebecca.spencer389q@gmail.com

We will make reasonable efforts to assist with your privacy questions, requests, or concerns.