Terms of service

Last updated: September 5, 2026

Welcome to Snerkle. These Terms of Service govern your access to and use of snerkle.shop and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Snerkle

Snerkle operates an online store offering furniture and home products, including modular sofas, lounge furniture, sofa beds, and related products.

Business name: Snerkle
Website: snerkle.shop
Address: 13 Mcgregor Court, Sunshine West, Victoria 3020, Australia
Phone: +61 422 087 577
Email: rebecca.spencer389q@gmail.com

In these Terms, "Snerkle", "we", "us", and "our" refer to Snerkle.

"You" and "your" refer to any person accessing our website or purchasing products from us.

2. Acceptance of These Terms

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

You must be legally capable of entering into a binding agreement to purchase products from our store.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of our website.

  • Introduce malicious software, viruses, or harmful code.

  • Copy, reproduce, distribute, or exploit website content without authorization.

  • Use automated systems to improperly access or collect information from our website.

  • Misrepresent your identity or provide fraudulent information.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colors, and other product information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

  • Screen and device settings.

  • Lighting and photography conditions.

  • Manufacturing variations.

  • Product updates.

  • Differences between actual and displayed colors.

Product images are provided for illustrative purposes and may not always represent the exact appearance of the product in every environment.

Furniture dimensions and specifications should be reviewed carefully before placing an order.

5. Product Availability

All products are subject to availability.

We may change product availability, descriptions, specifications, or pricing at any time without prior notice.

If you place an order for a product that subsequently becomes unavailable, we will contact you and may offer an appropriate alternative or provide a refund for the unavailable product.

6. Pricing

All product prices displayed on our website are shown in the currency specified at checkout or on the relevant product page.

We make reasonable efforts to ensure that pricing information is accurate.

However, errors may occasionally occur.

If we discover a significant pricing error after you place an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

If the order is cancelled due to a pricing error, any payment made for the affected order will be refunded.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation acknowledging that we have received your request.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order in reasonable circumstances, including where:

  • A product is unavailable.

  • There is an obvious pricing or product description error.

  • We suspect fraudulent or unauthorized activity.

  • We are unable to verify the information provided.

  • A technical error has affected the order.

  • The order cannot reasonably be fulfilled.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

8. Order Information

You are responsible for ensuring that the information provided when placing an order is accurate and complete.

This includes:

  • Your name.

  • Email address.

  • Phone number.

  • Billing information.

  • Delivery address.

  • Any relevant delivery instructions.

Snerkle is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by you.

9. Payment

Payment must be successfully completed through the payment methods made available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. Their own terms and privacy policies may apply.

We do not generally store complete payment card information on our own systems.

10. Shipping and Delivery

Snerkle currently ships to Australia.

Our standard delivery service is generally:

Standard Shipping: 3–5 business days

Shipping is always free for eligible orders.

Estimated delivery times are provided as estimates and are not guaranteed delivery dates.

Delivery times may vary due to circumstances including:

  • Carrier delays.

  • Weather.

  • Public holidays.

  • Remote-area delivery requirements.

  • High shipping volumes.

  • Incorrect delivery information.

  • Events outside our reasonable control.

Once an order has been dispatched, delivery is generally handled by the applicable shipping or logistics provider.

11. Delivery Address

Please carefully verify your delivery address before completing your purchase.

If you provide an incorrect or incomplete address, additional delivery arrangements or charges may be required.

For large furniture items, you are responsible for ensuring that the delivery location can reasonably accommodate the product.

This may include checking:

  • Doorway dimensions.

  • Hallway access.

  • Stairways.

  • Elevators.

  • Building access.

  • Other physical restrictions.

12. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy.

Generally, eligible products may be returned within 30 calendar days of delivery.

Snerkle provides:

  • Free return shipping for eligible returns.

  • No restocking fees.

  • No final-sale items.

Products must meet the applicable return conditions.

Nothing in our return policy or these Terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law.

13. Faulty, Damaged, or Incorrect Products

If your product arrives damaged, defective, faulty, or does not match what you ordered, please contact us as soon as reasonably possible.

We may request photographs, order information, or other reasonable documentation to assess the issue.

Depending on the circumstances and applicable law, we may provide a repair, replacement, refund, or another appropriate remedy.

Your rights under applicable Australian consumer law are not affected.

14. Furniture Assembly and Product Care

Where assembly is required, you are responsible for following the assembly instructions supplied with the product.

Improper assembly, misuse, modification, or failure to follow product-care instructions may result in damage that is not covered by our voluntary return policy.

Where appropriate, we recommend that customers inspect all components before assembly.

If you identify damage or a missing component, please contact us before proceeding with assembly.

15. Intellectual Property

All content available on our website, including but not limited to:

  • Logos.

  • Brand names.

  • Product descriptions.

  • Photographs.

  • Graphics.

  • Website designs.

  • Text.

  • Layouts.

  • Icons.

  • Other materials.

may be owned by or licensed to Snerkle and may be protected by intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially exploit our website content without our prior written permission, except where permitted by law.

16. Third-Party Services and Links

Our website may use or integrate with third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Our website may also contain links to third-party websites.

Third-party services operate under their own terms and policies.

Snerkle is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

17. Reviews and User Content

If our website allows customers to submit reviews, comments, photographs, or other content, you are responsible for ensuring that the content you submit is lawful and does not infringe another person's rights.

You must not submit content that:

  • Is fraudulent or misleading.

  • Is unlawful or abusive.

  • Infringes intellectual property rights.

  • Contains malicious code.

  • Contains unnecessary personal information belonging to another person.

  • Is intended to impersonate another person or entity.

By submitting content to areas of our website where publication is permitted, you grant Snerkle a non-exclusive, royalty-free right to use, reproduce, display, and distribute that content for purposes related to operating and promoting our business, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

19. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

The website may occasionally be unavailable due to:

  • Maintenance.

  • Updates.

  • Technical issues.

  • Hosting problems.

  • Security incidents.

  • Events outside our reasonable control.

We may modify, suspend, or discontinue parts of our website or services where reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Snerkle is not responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This may include losses arising from circumstances outside our reasonable control.

However, nothing in these Terms excludes, restricts, or modifies any liability, consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified under applicable Australian law.

21. Australian Consumer Law

These Terms are intended to operate consistently with applicable Australian law, including the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, or other remedy if a product does not meet the applicable consumer guarantees.

Nothing in these Terms is intended to limit those rights.

22. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that doing so would unlawfully exclude or limit your rights under applicable consumer protection law.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

The latest version will be posted on our website with the updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

24. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia, without limiting any mandatory consumer protections that may apply to you.

Any dispute will be handled in accordance with applicable Australian law.

25. Contact Us

If you have questions about these Terms of Service, your order, our products, or our services, please contact us:

Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

Phone: +61 422 087 577
Email: rebecca.spencer389q@gmail.com

We will make reasonable efforts to assist with your questions or concerns.