Terms of service

Last updated: August 31, 2026

Welcome to Snerkle. These Terms of Service govern your use of our website, snerkle.shop, and any purchases made through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Snerkle

Snerkle operates an online retail store offering a range of home, garden, outdoor, furniture, pet, coffee, and related products.

Business address:
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

Email: rudranaik69c1@gmail.com
Phone: +61 422 087 577

Throughout these Terms, "Snerkle", "we", "us", and "our" refer to Snerkle.

"You" and "your" refer to any person accessing our website or purchasing products from us.

2. Acceptance of These Terms

By accessing our website, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

You must provide accurate and complete information when placing an order or communicating with us.

We reserve the right to update these Terms from time to time. The version applicable to your purchase will generally be the version in effect when your order is placed.

3. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Interfere with the operation or security of our website.

  • Introduce malicious code, viruses, or harmful software.

  • Copy, reproduce, or misuse our website content without permission.

  • Attempt to disrupt or overload our website.

  • Use automated systems to access our website in a way that could interfere with its operation.

  • Provide false or misleading information.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these terms have been breached.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, prices, and other information displayed on our website are accurate and current.

However, minor variations may occur.

Product images may differ slightly from the actual product due to:

  • Screen settings.

  • Lighting conditions.

  • Photography.

  • Manufacturing variations.

  • Product updates.

  • Packaging changes.

Where a product has specific dimensions, colours, materials, features, or specifications, customers should carefully review the product information before placing an order.

5. Product Availability

All products are subject to availability.

A product being displayed on our website does not guarantee that it will always be available for purchase.

If a product becomes unavailable after you place an order, we may contact you to discuss an appropriate solution.

Where we cannot fulfil the order, we may cancel the affected order and provide an applicable refund.

6. Prices

All prices displayed on our website are stated in the currency shown at checkout.

We reserve the right to change product prices at any time before an order is placed.

A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.

7. Pricing Errors

We take reasonable care to ensure that prices and product information displayed on our website are accurate.

If an obvious pricing or product information error occurs, we reserve the right to correct the error.

If an order has been placed based on an obvious error, we may contact you before fulfilling the order.

Where appropriate, you may choose to proceed at the corrected price or cancel the affected order and receive a refund.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or product description error.

  • We suspect fraudulent or unauthorised activity.

  • The information provided is incomplete or inaccurate.

  • We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will arrange an applicable refund.

9. Payment

Payment must be successfully completed using one of the payment methods available at checkout.

Payment information may be processed by third-party payment providers.

We do not generally store complete payment card details on our own systems.

You authorise the applicable payment provider to process the payment associated with your order.

10. Shipping

Snerkle ships orders within Australia.

Standard Shipping

Our standard shipping service generally takes:

3–5 business days

Shipping is always free unless otherwise clearly stated at checkout.

Delivery estimates are provided as general estimates and may vary due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays, peak periods, or other disruptions.

11. Delivery

Please ensure that your delivery information is accurate when placing an order.

We are not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.

Where tracking information is available, it may be provided to you by email or through the applicable delivery service.

Once an order has been dispatched, delivery is generally handled by the relevant shipping provider.

If your order appears to be delayed, lost, or incorrectly delivered, please contact our customer service team so that we can assist with the issue.

12. Returns

We offer a 30-day return period for eligible purchases.

You may request a return within 30 calendar days from the date your order is delivered.

Eligible change-of-mind returns must generally be unused, in their original condition, and returned with applicable accessories and components.

Return shipping is free.

No restocking fee is charged.

For complete information about eligibility, procedures, refunds, damaged products, and exclusions, please refer to our Return & Refund Policy.

13. Australian Consumer Law

Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under Australian law.

Our products come with consumer guarantees under the Australian Consumer Law where those guarantees apply.

Depending on the circumstances, if a product has a major failure, you may have rights to a refund, replacement, or other remedy.

If a product has a minor problem, you may have rights to a repair, replacement, or other appropriate remedy.

Our voluntary return policy does not limit your statutory consumer rights.

14. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may ask you to provide photographs, videos, order information, or other details so that we can assess the issue.

Where the issue is covered by applicable consumer protections or our policies, we will work with you to provide an appropriate remedy.

15. Large and Specialist Products

Some products sold through Snerkle may be large, heavy, assembled, or require installation.

This may include products such as:

  • Garden sheds.

  • Garage sheds.

  • Pet houses and aviaries.

  • Furniture.

  • Sofa beds.

  • Garden equipment.

  • Espresso machines and other appliances.

Customers are responsible for reviewing applicable product specifications, dimensions, installation requirements, and site requirements before purchasing.

Where installation is required, customers should follow the manufacturer's instructions and applicable safety requirements.

Unless expressly stated otherwise, Snerkle does not provide professional installation services.

16. Product Use and Safety

Customers are responsible for using products in accordance with applicable instructions, warnings, manuals, and manufacturer recommendations.

Products should not be used for purposes other than those for which they were designed.

Where a product requires assembly, installation, electrical connection, or other specialised work, appropriate care should be taken and qualified assistance should be obtained where necessary.

Snerkle is not responsible for damage resulting from misuse, improper installation, unauthorised modification, neglect, or failure to follow applicable instructions, except where liability cannot legally be excluded.

17. Intellectual Property

All content appearing on our website, including text, graphics, logos, photographs, product descriptions, page designs, and other materials, may be protected by intellectual property laws.

Unless otherwise stated, this content belongs to Snerkle or is used with appropriate permission.

You may access and use our website for personal and lawful shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate permission.

18. Third-Party Services

Our website may use third-party services and integrations, including payment processors, delivery providers, analytics services, advertising platforms, and ecommerce technology providers.

Third-party services may operate under their own terms and privacy policies.

Snerkle is not responsible for the independent operation, availability, or policies of third-party services, except to the extent required by applicable law.

19. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

Visiting third-party websites is at your own discretion.

20. Website Availability

We aim to keep our website available and operating reliably.

However, we do not guarantee that the website will always be:

  • Available.

  • Error-free.

  • Uninterrupted.

  • Free from technical issues.

  • Free from viruses or other harmful components.

Temporary interruptions may occur because of maintenance, technical problems, security incidents, third-party services, or circumstances outside our reasonable control.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Snerkle will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Australian law.

Nothing in these Terms limits your rights under the Australian Consumer Law.

22. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.

  • Severe weather.

  • Floods.

  • Fires.

  • Epidemics or pandemics.

  • Strikes or industrial disputes.

  • Transport disruptions.

  • Government restrictions.

  • Internet or telecommunications failures.

  • Supplier disruptions.

  • Courier disruptions.

  • Other events beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

23. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, and reasonable costs arising from your unlawful use of our website or your breach of these Terms.

This provision does not apply to the extent that such liability results from Snerkle's own unlawful conduct or cannot legally be imposed on you.

24. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

25. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect:

  • Changes to our services.

  • Changes to our website.

  • Changes to our business operations.

  • Changes to applicable laws.

  • Changes to our policies or procedures.

The updated version will be published on our website with a revised "Last updated" date.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

27. Governing Law

These Terms are governed by the laws applicable in Australia.

Any dispute will be subject to the applicable courts and tribunals having jurisdiction, subject always to any mandatory consumer rights and protections that apply to you.

28. Contact Us

If you have questions about these Terms, your order, our products, or our services, please contact us:

Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

Email: rudranaik69c1@gmail.com
Phone: +61 422 087 577