Shipping policy

Last updated: August 31, 2026

At Snerkle, we aim to make ordering simple and convenient. We currently offer free standard shipping across Australia on eligible orders.

Please review the information below for details about order processing, delivery timeframes, tracking, and potential delivery delays.

1. Shipping Destination

Snerkle currently ships to Australia.

We do not currently offer international shipping.

2. Shipping Cost

Standard shipping is always free.

There are no standard shipping charges added to eligible orders at checkout.

3. Standard Delivery

Our standard delivery timeframe is:

3–5 business days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, peak periods, and other circumstances outside our reasonable control.

Business days generally exclude weekends and Australian public holidays.

4. Order Processing

Orders are processed after your order has been successfully placed and payment has been confirmed.

Processing time may vary depending on product availability and order volume.

In most cases, orders are prepared for dispatch as promptly as possible.

If an unexpected processing delay affects your order, we will make reasonable efforts to keep you informed.

5. Delivery Address

Please make sure your shipping address is complete and accurate before submitting your order.

This should include:

  • Full name.

  • Street address.

  • Suburb or locality.

  • State or territory.

  • Postcode.

  • Contact phone number where required.

Snerkle is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If you realise that your address is incorrect after placing an order, contact us as soon as possible.

We will try to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or been shipped.

6. Tracking Information

Where tracking is available, tracking details may be provided after your order has been dispatched.

Tracking information may take some time to become active after the courier receives and scans the shipment.

If you have received a tracking number but the tracking page does not immediately show movement, please allow additional time for the courier's system to update.

7. Delivery Delays

Although our estimated standard delivery time is 3–5 business days, delays can occasionally occur.

Potential causes include:

  • High order volumes.

  • Courier delays.

  • Severe weather.

  • Natural disasters.

  • Public holidays.

  • Transport disruptions.

  • Incorrect or incomplete addresses.

  • Remote-area delivery requirements.

  • Operational issues with delivery providers.

  • Other circumstances outside our reasonable control.

A delivery taking longer than the estimated timeframe does not automatically mean that the parcel is lost.

If your order appears significantly delayed, please contact us and we will assist where possible.

8. Lost or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may request information such as:

  • Order number.

  • Name used for the order.

  • Delivery address.

  • Tracking information, if available.

We may contact the relevant delivery provider to investigate the shipment.

Where an order is confirmed to be lost and the issue is covered by our obligations, we will work with you to provide an appropriate solution.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was supplied, please contact our customer service team.

Depending on the circumstances, we may be able to arrange another delivery.

Additional delivery arrangements may be subject to the circumstances of the order.

10. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product itself has been damaged, contact us promptly at:

Email: rudranaik69c1@gmail.com

Please provide your order number and clear photographs of:

  • The damaged product.

  • The outer packaging.

  • Any visible shipping damage.

  • The product label or shipping label where applicable.

This information may help us investigate the issue with the delivery provider and determine the appropriate remedy.

11. Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number.

  • The product you ordered.

  • The product you received.

  • Photographs of the item and packaging where applicable.

We will review the issue and provide instructions for the appropriate resolution.

12. Large and Heavy Products

Some products available from Snerkle may be larger or heavier than standard parcels.

These may include:

  • Garden sheds.

  • Garage sheds.

  • Furniture.

  • Sofa beds.

  • Pet houses.

  • Aviaries.

  • Other large outdoor or home products.

Delivery arrangements and transit times for these products may differ from standard parcel delivery.

Where special delivery arrangements apply, customers should ensure that the delivery location provides suitable access for the product.

If additional delivery information is required, we may contact you after your order has been placed.

13. Delivery to Remote Areas

Delivery to some remote or regional areas of Australia may require additional transit time.

Our 3–5 business-day estimate is a general standard delivery timeframe and may not apply identically to every Australian location.

Courier coverage and delivery schedules can vary by postcode.

14. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will attempt to accommodate requests received before the order has been processed or dispatched.

Once an order has been dispatched, we may no longer be able to make changes or cancel the shipment.

If cancellation is no longer possible, you may be able to return the product under our Return & Refund Policy, subject to the applicable conditions.

15. Split or Separate Deliveries

Depending on product availability, size, warehouse location, or shipping arrangements, products from the same order may occasionally arrive separately.

If your order contains multiple products and they do not arrive together, please check whether separate tracking information has been provided before contacting us.

16. Public Holidays

Public holidays may affect order processing and delivery schedules.

Orders placed immediately before or during public holidays may require additional business days to process or deliver.

17. Delivery Estimates Are Not Guarantees

The 3–5 business-day timeframe is an estimated delivery period rather than a guaranteed delivery date.

Once an order has been handed to a delivery provider, transit times may be affected by circumstances outside Snerkle's reasonable control.

We will nevertheless make reasonable efforts to ensure orders are processed and dispatched promptly.

18. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

Email: rudranaik69c1@gmail.com
Phone: +61 422 087 577

We are happy to assist with delivery-related questions and order enquiries.