Shipping policy

Last updated: September 5, 2026

At Snerkle, we are committed to making your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through snerkle.shop.

1. Shipping Destinations

Snerkle currently ships orders to addresses within Australia.

At this time, we do not offer standard delivery to locations outside Australia.

2. Shipping Cost

Standard shipping is always free.

There are no additional standard shipping charges added at checkout for eligible deliveries within Australia.

3. Standard Delivery

Our standard estimated delivery timeframe is:

3–5 business days

Delivery times are estimates and may vary depending on your location, carrier availability, order volume, weather, public holidays, and other circumstances outside our reasonable control.

Business days generally exclude weekends and Australian public holidays.

4. Order Processing

Orders are processed after the order has been successfully submitted and payment has been confirmed.

Processing may include:

  • Confirming your order details.

  • Preparing the products for shipment.

  • Packaging your furniture securely.

  • Arranging collection by the applicable delivery provider.

The estimated 3–5 business day delivery timeframe refers to the standard delivery period and may begin once the order has been processed and dispatched.

5. Delivery Estimates

Our standard delivery estimate is 3–5 business days.

Although we make reasonable efforts to meet the estimated timeframe, delivery dates cannot always be guaranteed.

Delays may occur because of:

  • Carrier delays.

  • Severe weather.

  • Public holidays.

  • High shipping volumes.

  • Remote or difficult-to-access locations.

  • Incorrect or incomplete delivery information.

  • Transportation disruptions.

  • Events outside our reasonable control.

If a significant delivery delay occurs, please contact us and we will assist where possible.

6. Furniture Delivery

Because Snerkle sells furniture and larger items such as modular sofas, lounge furniture, and sofa beds, customers should ensure that the delivery location is suitable for receiving the ordered product.

Before ordering, we recommend checking:

  • Doorway widths.

  • Hallway dimensions.

  • Stairway access.

  • Elevator dimensions and weight restrictions.

  • Building access requirements.

  • Any other potential delivery restrictions.

You are responsible for ensuring that the delivery location can reasonably accommodate the purchased product.

7. Delivery Address

Please carefully review your shipping information before completing your order.

We rely on the delivery information provided at checkout.

If an incorrect or incomplete address is supplied, delivery may be delayed or unsuccessful.

If you realize that your delivery address is incorrect, please contact us as soon as possible at:

Email: rebecca.spencer389q@gmail.com
Phone: +61 422 087 577

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the shipping process.

8. Tracking Information

Where tracking is available for your order, tracking information may be provided once your order has been dispatched.

Tracking updates are controlled by the applicable shipping carrier and may take some time to appear after the shipment has been collected.

If you have not received tracking information or require assistance with your delivery, please contact us.

9. Missed Deliveries

If the carrier attempts delivery and nobody is available to receive the order, the carrier may:

  • Attempt delivery again.

  • Leave the package in an appropriate location where permitted.

  • Provide instructions for arranging another delivery.

  • Hold the shipment at a designated location.

The specific procedure will depend on the carrier and the delivery location.

For large furniture items, additional delivery arrangements may be required depending on the carrier's procedures.

10. Delayed or Lost Shipments

If your order appears to be significantly delayed or lost during transit, please contact us.

We will work with the relevant delivery provider to investigate the shipment and determine the appropriate next steps.

Please note that carrier tracking information may not update immediately after dispatch.

11. Damaged Deliveries

If your order arrives damaged, please contact Snerkle as soon as reasonably possible.

To help us investigate the issue, please provide:

  • Your order number.

  • A description of the damage.

  • Clear photographs of the damaged product.

  • Photographs of the packaging, where applicable.

  • Any other information reasonably requested by our team.

Please retain the product and packaging until we provide further instructions.

If the product is confirmed to have been damaged during delivery, we will work with you to provide an appropriate solution in accordance with our Return & Refund Policy and applicable Australian consumer law.

12. Incorrect or Missing Items

If you receive an incorrect product, incorrect configuration, incorrect color, or an order with missing components, please contact us promptly.

Please provide your order number and details of the issue.

We will investigate and, where appropriate, arrange a replacement, missing component, refund, or another suitable resolution.

13. Free Shipping

Snerkle provides free standard shipping within Australia.

The free-shipping offer applies to standard delivery and does not necessarily include special services or arrangements that may be requested outside our normal delivery process.

If additional services are available and involve a separate charge, any applicable cost will be communicated before the service is arranged.

14. Delivery to Remote Areas

Delivery to remote or regional areas of Australia may take longer than the standard estimated timeframe.

Some locations may also be subject to carrier-specific delivery restrictions.

If your address falls within an area with special delivery requirements, we will work with the applicable carrier to facilitate delivery where reasonably possible.

15. Public Holidays

Orders and deliveries may take longer around Australian public holidays.

Public holidays and weekends are generally not counted as business days when calculating standard delivery estimates.

We recommend allowing additional time during periods of unusually high shipping volume.

16. Changes to Shipping Information

Snerkle may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, shipping areas, or business practices.

The latest version will always be published on our website.

17. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

If a product is damaged, defective, faulty, or otherwise does not meet applicable consumer guarantees, you may have rights to a repair, replacement, refund, or other remedy depending on the circumstances.

18. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

Phone: +61 422 087 577
Email: rebecca.spencer389q@gmail.com

Our team will be happy to assist you with your delivery questions.