Refund policy

Last updated: August 31, 2026

At Snerkle, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a straightforward 30-day return policy with free return shipping and no restocking fees, subject to the conditions below.

1. 30-Day Returns

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

Be returned within 30 days of delivery.
Be unused and in its original condition.
Be in the original packaging where reasonably possible.
Include all accessories, manuals, components, and other materials supplied with the product.
Be in a condition suitable for resale.

You do not need to provide a reason for a change-of-mind return, provided the product meets the eligibility requirements above.

2. Free Return Shipping

Snerkle provides free return shipping for eligible returns.

Once your return request has been approved, we will provide you with instructions for returning the product. Where applicable, we will provide a return shipping label or arrange the appropriate return method.

Please do not send a product back to the address shown on your original package unless our customer service team specifically instructs you to do so.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 days of delivery.

For a change-of-mind return:

The product must be unused and in its original condition.
Original packaging should be included where reasonably possible.
All included accessories and components should be returned.
The product must not show signs of use, damage, installation, or modification.

Once the returned product has been received and inspected, we will process the applicable refund.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, faulty, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs or videos showing the damage, defect, or incorrect item where applicable.
Photographs of the packaging if the item was damaged during delivery.

We may request additional information to help us assess the issue.

If the product is confirmed to be faulty, damaged, or incorrectly supplied, Snerkle will cover the return shipping costs and work with you to provide an appropriate remedy.

Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate solution.

5. Product-Specific Returns

Some of our products may have specific handling requirements because of their size, weight, construction, or intended use.

This may include products such as:

Furniture and sofa beds.
Garden sheds and outdoor structures.
Hose reels and garden equipment.
Pet houses and aviaries.
Espresso and coffee machines.
Other large, assembled, or specialist products.

For these products, please contact our customer service team before arranging a return. We will provide the appropriate return instructions based on the product and circumstances.

If a large or heavy item qualifies for a return, we will work with you to arrange an appropriate return method.

6. Items That Cannot Be Returned

A return may not be accepted where a product:

Has been used beyond what is reasonably necessary to inspect it.
Has been damaged after delivery due to misuse, improper installation, neglect, or accidental damage.
Has been modified or altered.
Is missing essential components or accessories.
Is returned in a condition that makes it unsuitable for resale, where the issue is not due to a fault or error on our part.

Snerkle does not have any final-sale items.

Products affected by a fault, damage, or incorrect shipment will be assessed separately and may still be eligible for an appropriate remedy.

7. Return Process

To start a return, contact us at:

Email: rudranaik69c1@gmail.com
Phone: +61 422 087 577

Please include your:

Full name.
Order number.
Product name.
Reason for the return, if applicable.
Photos or videos if the item is damaged, defective, or incorrect.

Our customer service team will review your request and provide the next steps.

Please wait for return instructions before sending your product back.

8. Return Inspection

After your return arrives, we may inspect the product to confirm that it meets the applicable return conditions.

The inspection may include checking:

The product's condition.
Included accessories and components.
Packaging where relevant.
Signs of use, damage, or modification.
Whether the returned item matches the product associated with the order.

We will notify you once the return has been reviewed and let you know whether the refund has been approved.

9. Refunds

Once your return has been approved, your refund will be processed to the original payment method used for the purchase.

Refund processing begins after the returned product has been received and, where necessary, inspected.

Your bank or payment provider may require additional time for the funds to appear in your account after we process the refund.

The exact time required can vary depending on the payment method and financial institution.

10. Full Refunds

Where a return qualifies for a full refund, the refund will generally include the amount paid for the returned product.

Snerkle does not charge a restocking fee.

Eligible returns therefore will not be reduced by a restocking charge.

11. Partial Refunds

In certain circumstances, a partial refund may be appropriate if a returned product has been used, damaged, altered, or is missing components in a manner that affects its value, where permitted by applicable law.

This does not affect your rights where the product is faulty, defective, unsafe, or otherwise covered by applicable Australian consumer protections.

12. Exchanges

If you would prefer a replacement rather than a refund, please contact our customer service team.

Where an exchange is appropriate and the requested replacement is available, we will provide instructions for completing the exchange.

If the replacement product is unavailable, we may instead offer another appropriate remedy, including a refund.

13. Order Cancellations

If you need to cancel an order, contact us as soon as possible at rudranaik69c1@gmail.com.

We will try to accommodate cancellation requests received before an order has been processed or shipped. However, once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If the order cannot be cancelled, you may still be able to return the product under our 30-day return policy, provided the applicable return conditions are met.

14. Refunds for Damaged or Incorrect Orders

If you receive a product that is damaged, defective, faulty, or incorrect, please contact us before returning it.

We will assess the situation and provide instructions for the appropriate remedy.

Where the issue is confirmed to be our responsibility, you will not be responsible for the return shipping cost.

15. Australian Consumer Law

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable Australian laws.

Australian Consumer Law provides consumers with certain guarantees in relation to goods and services. These rights may apply regardless of our voluntary 30-day change-of-mind return policy.

Where a product has a major problem, you may be entitled to a replacement, refund, or other remedy as required by law. For products with a minor problem, we may be required to provide a repair, replacement, or other appropriate remedy.

Our 30-day return policy for change-of-mind purchases does not limit these statutory rights.

16. Return Address

Returns should not be sent to our business address unless our customer service team specifically instructs you to do so.

Once your return has been approved, we will provide the appropriate return instructions.

17. Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, or your order, please contact us:

Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia