Refund policy

Last updated: September 6, 2026

At Snerkle, we want you to feel confident when purchasing furniture from us. If your order does not meet your expectations, we offer a straightforward 30-day return policy, including free return shipping, no restocking fees, and the option to request an exchange, subject to the terms outlined below.

1. 30-Day Return Policy

You have 30 calendar days from the date your order is delivered to request a return or exchange.

To be eligible for a return or exchange, the product must:

Be unused and in its original condition.
Be clean and free from stains, odors, pet hair, or other signs of use.
Not have been damaged after delivery.
Include its original packaging where reasonably possible.
Include all accessories, components, cushions, pillows, hardware, manuals, and other items supplied with the product.
Be returned in a condition suitable for resale.

You do not need to provide a reason for requesting a return, although we may ask for the reason to help us improve our products and services.

2. Free Return Shipping

Snerkle provides free return shipping for eligible returns and exchanges.

If your return or exchange is approved, we will provide instructions for arranging the return. Depending on the size and nature of the furniture, we may arrange a suitable carrier or provide specific return instructions.

Please do not send a product back to the address listed on this website without first contacting us and receiving return instructions.

Snerkle is not responsible for items returned without prior authorization or sent to an incorrect address.

3. No Restocking Fees

We do not charge restocking fees on eligible returns or exchanges.

If your return or exchange meets the requirements of this policy, you will not be charged a percentage or fixed fee simply for returning the product.

4. Items That Cannot Be Returned or Exchanged

Snerkle does not designate products as final sale, meaning there are no products designated as "final sale" under this policy.

However, a return or exchange may be refused if an item:

Has been used beyond reasonable inspection.
Has been damaged by misuse, neglect, accidents, or improper assembly.
Has been modified or altered.
Is returned with missing components or accessories.
Has significant stains, odors, excessive dirt, or other conditions that were not present when delivered.
Is damaged because it was not properly packaged for return after return instructions were provided.

This does not affect your rights where a product is faulty, damaged on arrival, incorrectly supplied, or otherwise covered by applicable Australian consumer law.

5. Damaged or Faulty Items

If your furniture arrives damaged, defective, or otherwise not in acceptable condition, please contact us as soon as reasonably possible.

To help us resolve the issue quickly, please provide:

Your order number.
A description of the problem.
Clear photographs of the affected product.
Photographs of the packaging, where applicable.
Any other information reasonably requested by our customer service team.

Depending on the circumstances, we may offer a replacement, repair, refund, exchange, or another appropriate solution.

You will not be required to pay return shipping costs for products that are confirmed to be faulty, damaged on arrival, or incorrectly supplied.

6. Incorrect or Missing Items

If you receive the wrong product, an incorrect color or configuration, or your order is missing components, please contact us promptly.

We will review the issue and, where appropriate, arrange for the correct item or missing components to be supplied, arrange an exchange, or provide another suitable resolution.

Please keep the product and packaging until we have provided further instructions.

7. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 30 calendar days of delivery, provided the product satisfies the eligibility requirements in this policy.

Because our products include furniture and modular pieces, items must be returned in suitable condition and with all required components.

For eligible change-of-mind returns, Snerkle covers the return shipping cost and does not charge a restocking fee.

8. Exchanges

Snerkle accepts exchanges for eligible products within 30 calendar days of delivery.

If you would like a different product, color, configuration, or size, please contact us before returning your item.

The replacement item may be subject to availability. If the requested replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.

Any price difference between the original and replacement product may need to be settled before the exchange is completed.

Exchanges must meet the same condition requirements outlined in this policy unless the exchange relates to a product that is faulty, damaged, or incorrectly supplied.

9. How to Request a Return or Exchange

To request a return or exchange, contact us using the information below:

Snerkle
13 Mcgregor Court
Sunshine West, Victoria 3020
Australia

Phone: +61 422 087 577
Email: rebecca.spencer389q@gmail.com

Please include:

Your full name.
Order number.
Product name.
Date the order was delivered.
Whether you are requesting a return or exchange.
Reason for the return or exchange, if applicable.
Photos or other information if the product is damaged or defective.

Our team will review your request and provide the next steps.

10. Return Approval and Inspection

Once your return or exchange request has been approved, we will provide instructions for returning the product.

After the returned product is received, it may be inspected to confirm that it meets the conditions of this policy.

If the return is approved following inspection, we will process the applicable refund.

If an item does not meet the return requirements because of damage, misuse, missing components, or other conditions caused after delivery, we may contact you before processing the refund or exchange.

Nothing in this section limits your rights under applicable Australian consumer law.

11. Refunds

Once your return has been received and approved, we will process your refund to the original payment method used for the purchase, unless otherwise required or agreed.

Snerkle aims to process approved refunds within 14 days.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Snerkle is not responsible for additional processing time imposed by your financial institution or payment provider after the refund has been issued.

12. Partial Refunds

In certain circumstances, a partial refund may be appropriate where permitted by law.

For example, this may apply where a product has been returned with damage or missing components that are the customer's responsibility.

Any such determination will be communicated to you before the refund is finalized.

We will not apply deductions where the issue is covered by your rights under applicable Australian consumer law.

13. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before dispatch. However, once an order has been processed or shipped, it may no longer be possible to cancel it, and you may instead need to follow the return process outlined in this policy.

14. Australian Consumer Law

Our return policy operates alongside your rights under the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.

If a product does not meet the consumer guarantees required under Australian law, you may have rights to a repair, replacement, refund, or other remedy depending on the circumstances.

These rights apply regardless of whether a product is within our voluntary 30-day return period.

15. Return Shipping Address

Please do not send returns directly to our business address unless our customer service team specifically instructs you to do so.

Return arrangements may vary depending on the size and nature of the furniture being returned.

We will provide the appropriate return instructions after your return or exchange request has been approved.

16. Policy Changes

Snerkle may update this Return & Refund Policy from time to time to reflect changes to our products, services, procedures, or applicable legal requirements.

The latest version will always be made available on our website.

17. Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, or this policy, please contact us: